Knowledge Base for Lab Testing Solutions
General Questions
How to Purchase a Drug Test?
Visit our Drug Test Order Page to purchase a test. Follow the user-friendly guide for a seamless experience. For assistance, use our online chat support.
What to Bring to an Appointment?
Bring a valid photo ID, insurance card, and the lab order from your physician. Pre-registered patients should bring confirmation documents.
Rescheduling or Cancelling Appointments
Appointments can be rescheduled or canceled up to 24 hours in advance via the Appointment Management Page. A cancellation fee may apply.
Billing and Payments
Billing Inquiries
Contact Customer Service at 1-844-738-3787, available Monday to Friday from 8:00 AM to 7:00 PM EST, or visit our Billing Portal.
Payment Methods
Payments can be made online using major credit cards via our secure Billing Portal.
Test Results
Accessing Test Results
Results can be accessed through your email information.
Confidentiality of Results
Test results are confidential and shared only according to privacy guidelines.
Drug Testing
Setting Up DOT Drug Testing
Visit our DOT Services Page for compliance guidelines and setup assistance.
Substances Screened in Drug Tests
Our tests range from 5-panel to 12-panel, screening various substances. Details are available on our Drug Testing Page.
Legal Drug Testing
For legal-related testing, visit our Legal Testing Section.
Locations and Results
Changing Testing Location
Use our Location Finder or submit a form on our website for assistance.
Tracking Test Results
Track your results via the Results Status Page.
For more detailed information and additional queries, please visit our Help and Support Page or contact our support team.
Still need help?
Contact us